Ensuring On-going Success
Saffron Support is dedicated to helping customers succeed on all fronts while getting the most value from their Natural Intelligence platform. To meet our customers’ needs, we offer three support programs provided by customer support experts, with knowledge in platform administration, best practices, and using our suite of Web-based tools.

Principal Support
Basic customer support provided via the Internet and phone.

Premier Support
Basic Support PLUS priority issue handling and direct developer support.

Personalized Support
Premier Support PLUS on-site platform management by a dedicated Saffron customer support engineer.

To find out which Saffron Support program is best for your organization, please your Saffron account manager.

Saffron Support Package Comparison

Standard API support is included in Premier Support. For information about custom integration support, please contact your account manager.
1 Excluding holidays
2 Available in the United States and Canada